Riverside 24/7 Fitness Privacy Policy

Riverside 24/7 Fitness Pty Limited A.C.N. 600 492 028 respects your privacy and we are committed to the protection of personal information. We follow and are obliged to comply with the National Privacy Principles in the Privacy Act 1988 (Cth). 

The purpose of this Privacy Policy document is to let you know how we collect, use and disclose personal information. Other policies may override this Privacy Policy in certain circumstances. For example, when we collect personal information from you, we may inform you of a specific purpose for collecting that personal information, in which case we will handle your personal information in accordance with that stated purpose. 

This Privacy Policy is intended to cover most personal information handled by us, but is not exhaustive. If you have any queries about our management of your personal information, you are encouraged to contact us for further information. 


We collect personal information so that we can provide you with our services and products and to manage our activities. We only collect personal information that is relevant and where necessary. The type of personal information we collect will depend upon the reason for its collection. Generally, for the provision of health and fitness services this may include address and contact details, date of birth, next of kin, health service provider details and medical record details. If you are interested in our services and products, the type of information we collect may include financial details such as credit card information. 

We collect personal information about you in a number of ways including: 

  • directly from you, such as when you:
    • contact us about our services or products;
    • complete a membership application form;
    • subscribe to our newsletters or mailing lists;
    • enter your personal details on our website (for example during registration or application for membership);
    • provide information by phone or in documents sent by fax or email;
    • enter promotions, competitions or giveaways; or
    • make a payment or donation to us; 
  • from other health professionals; 
  • from organisations which we might be working together with when providing you with services or products; 
  • from your representatives including guardians, trustees, executors and attorneys; 
  • from publicly available sources of information; 
  • from credit-reporting and fraud-checking agencies and credit providers for credit related purposes such as credit worthiness, credit rating, credit provision and financing; 
  • from our own records of your dealings with us; or 
  • when legally required to do so. 

Where reasonable and practicable, we collect personal information directly from you rather than a third party. In an emergency, we may need to collect information from a family member, friend, carer or other person. 

When we collect personal information, we collect it in a way that is lawful, fair and not intrusive. We do not collect sensitive information (such as health information) about you without your consent. 

Use & Disclosure 

Except as provided for in the case of our direct debit service provider below or as otherwise provided for in this Privacy Policy, personal information which we have collected for a particular purpose will not be used or disclosed for any other purpose, unless the purpose is related to the main purpose for which we collected the information and you would reasonably expect us to use or disclose the information for that other purpose, or you have otherwise consented to us using or disclosing the information for that other purpose. 

Personal information which we collect may be used by us: 

  • to identify you; 
  • in providing services or products to you and the administration and management of those services and products; 
  • to provide you with information about our services and products; 
  • to develop and improve our services to you; 
  • in undertaking risk assessment and management; or 
  • in gathering data and disclosing data to third parties such as:
    • insurance brokers and insurers;
    • credit reporting agencies;
    • financial institutions including our own bankers;
    • our professional advisors, including our accountants, auditors and lawyers; 
    • service providers; and
    • industry groups having a legitimate reason to receive such information,

as necessary from time to time for our organisation’s functions. 


Personal information which we collect may be provided to the direct debit service provider and used by the direct debit service provider for the purpose of assisting to service its products and may be used for promoting its other products and services, subject to or as provided by the direct debit service provider’s own privacy policy and handling practices. 

If you provide us with personally identifiable information, you may receive from time to time, telephone calls, SMS, emails or letters containing information about us. You agree to receiving emails and letters from us including information not only on the areas of interest you have indicated but all types of news and information on our services and products. If you do not want to receive them, please contact us. You may be asked to indicate your preference to receiving promotional material, when submitting information to us. 

We may employ other companies or individuals to assist us in providing our services, or to provide certain services such as analysing customer lists, providing marketing assistance or consulting services. These third parties may have access to information needed to perform their function but, except in the case of the direct debit service provider as referred to above, cannot use that information for other purposes. 

We do not provide any personal information to any third parties other than where required by law or as set out in this Privacy Statement. 

We will not sell, trade or rent your personal information to others. We may provide aggregate statistics on our customers and users of our website to third parties such as advertisers, but these statistics will include no personally identifying information. 

We co-operate with law enforcement agencies as required by law. We will also use or disclose personal information if we reasonably believe that it is necessary to lessen or prevent a serious or imminent threat to the life or health of a person. 


All reasonable steps are taken to ensure that all information is treated confidentially, kept secure and protected against unauthorised use, modification or disclosure and is maintained only for the purpose for which it is intended.

We use secure data communications technology. You have the rights given by the Privacy Act 1988 (Cth) as amended. 


Where possible, we give you the opportunity to deal with us anonymously. We may not however be able to provide you with our full range of services and products if you do not provide us with personal information. 


All reasonable steps are taken to correct the information we hold where that information is not accurate, up-to-date and complete. You have the right to access your personal information to ensure that it is accurate, relevant, up to date and complete. If you believe that any of your personal information is incorrect, please let us know. There is no fee for requesting access to your information, however, we may charge you the reasonable cost of processing your request. We may decline access to your personal information in special circumstances, such as where allowing you access could put you or another person at risk of harm, infringes on the privacy of another person, we believe that your request for access is unlawful, frivolous or vexatious, or we are otherwise legally required or entitled to do so. 

Intellectual Property 

Intellectual property in all material sent to you belongs to, is licensed to or is authorised for use by us. We permit you to print or download extracts from this material for your personal use only. None of this material may be used for any commercial or public use, stored in or transmitted to any other website or distributed in any other form without our prior permission. 


Cookies that are used in any part of our website will not be utilised for collecting personally identifiable information and will only be used for internal management purposes. 


Our website may from time to time contain links to the websites of other organisations which may be of interest to you. If you access linked sites, you do so at your own risk. We do not operate or control these third party sites and we are not responsible for their contents, operation, privacy, accuracy or security policies. This Privacy Policy does not cover any linked sites. 

Contact Us 

If any personal information you submit changes, please update that information by contacting us. We may from time to time make changes to this Privacy Policy. The latest version of our Privacy Policy is available on our website. You can also contact us to obtain a copy of our Privacy Policy.